Privacy Policy

Effective Date: 30th March, 2025

Domain Name: Odeli.lk

Company Name: Maybury Fine Foods Lanka Pvt Ltd

Registered Address: NO.14/A, SECOND LANE, NAWALA ROAD, RAJAGIRIYA

Contact Email: hello@odeli.lk

Maybury Fine Foods Lanka Pvt Ltd (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers (“you,” “your”) when you use our Website, Odeli.lk. This Privacy Policy explains how we collect, use, disclose, and protect your personal data. By using our Website, you consent to the practices described in this Policy.

1. Information We Collect

We collect personal data necessary to provide you with our services. This data may include:

a. Information You Provide

  • Personal Information: Name, email address, phone number, and shipping address.
  • Payment Information: Credit/debit card details, billing information, or bank account details (processed securely via third-party payment gateways).
  • Account Information: Username, password, and preferences when you create an account on our Website.
  • Order Details: Information related to the Products you purchase.

b. Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages viewed, time spent on the Website, referring URLs, and other Website analytics.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

c. Third-Party Information

We may receive personal data from third parties such as payment processors, delivery services, or advertising platforms to fulfill your orders or improve your experience.

2. How We Use Your Information

We use your personal data for the following purposes:

a. To Fulfill and Manage Orders

  • Processing payments, managing Orders, and arranging shipping or deliveries.
  • Communicating with you regarding Order status or customer service inquiries.

b. To Improve User Experience

  • Personalizing your experience on the Website by recommending products and tailoring content.
  • Monitoring and analyzing Website performance to enhance functionality.

c. To Send SMS Notifications

We may use your phone number to send you SMS notifications, including:

  • Order Confirmation and Updates: Notifications about the status of your Orders, including confirmation, shipping, and delivery.
  • Promotional Messages: Exclusive offers, discounts, and updates about new Products or services (only if you have opted in to receive promotional messages).
  • Service Notifications: Important alerts about account activity, security updates, or changes to our services.

You can opt out of promotional SMS messages at any time by sending an SMS or WhatsApp to 0710334411 with “STOP Odeli.” However, you may continue to receive SMS related to your active Orders or account activity.

d. For Marketing and Promotions

  • Sending newsletters, promotional offers, and updates about new Products or services (only with your consent).
  • Conducting surveys or gathering feedback to improve our services.

e. To Comply with Legal Obligations

Maintaining transaction records to comply with tax, accounting, or other legal requirements.

3. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share your information in the following circumstances:

a. With Service Providers

  • We may share data with trusted third-party providers who assist us with:
    • Payment processing
    • Product delivery
    • Marketing, including SMS and email communication services
    • Website hosting and maintenance

b. For Legal or Regulatory Compliance

We may disclose data when required by law, court order, or regulatory authority, or to protect our legal rights and prevent fraud.

c. In Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience by remembering your preferences.
  • Collect analytics data to improve our Website’s performance.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the Website to function properly.
  • Performance Cookies: Collect anonymous data on Website usage for analytics.
  • Targeting Cookies: Used for personalized advertising and promotions.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of the Website.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Policy, or as required by law.

  • Account data is retained until your account is deleted.
  • Order data is retained for tax and accounting purposes for a minimum of [7 years].
  • Marketing preferences are retained until you opt out.

6. Data Security

We implement robust security measures to protect your personal data, including:

  • Encryption of sensitive data during transmission (e.g., SSL for payments).
  • Secure servers and firewalls to prevent unauthorized access.
  • Regular monitoring and updates to ensure compliance with industry best practices.